Time for a rant about Vodafone.
Having had TF provide my phone and ADSL for 12 months, I left them to move to Vodafone as TF would compete on price. I signed my contract with Vodafone in February in the Mojacar shop, walked away with my equipment and was told my line would be owned by VF within 2 weeks and adsl active, in the meantime I could use their dongle free of charge and I would receive a text message to tell me when it was active.. I had no need to use the dongle as I came home next day. Left the new router plugged in ready for someone to tell me when th light turned from red to green.
3 weeks ago, I still had not heard anything, so logged into My Vodafone. There is no facility within to do anything except enquire about mobiles, so I tried to log a question. For 10 days, emails kept going back and forth telling me I must go into the shop. A bit difficult I explained to them as I am 1500 miles away!! They have asked me 3 times now for my NIE, address, postcode and phone number, each time it has been replied to. They are nw telling me that my phone number (a number I don't recognise) had been disconnected. A look into My Vodafone shows the address also as being wrong, despite providing IBI bill for proof of address a) when registering SIM card for phone & b) when taking out contract for adsl and phone.
It has got to the stage whereI am going to cancel my direct debit , as they are taking small amounts each month (less than 2€), although they cannot tell me what this is for? Frustration is not the word . Wish i'd stayed with TF now. Better the devil you know!!!