Businesses tend not to check their systems from the customers perspective: The worst offenders are the banks. To access any online service; effect a transfer or whatever, is to enter a maze with every wrong turn and blocked exit imaginable. It isn't unusual to waste an hour trying to use the most simple service. Particularly annoying is Halifax UK maxim: "Contacting us has never been easier.' Try it, from Spain. No e-mail or telephone numbers are provided at all.
You want to change your address: easy? Not really. You are eventually directed to a pdf form, which you can download, complete and fax-e-mail. However the pdf will not download. Have THEY tried it to see if it works? Obviously not. You telephone for an an explanation? They don't have an answer. What would they suggest I ask. They reply that if I write to them (dohhh) they will send the form. I can fill it in and return it. So why the online pdf form?
Halifax Espana. I try to transfer funds to my UK account: however I place the IBAN numbers in the box provided I get it wrong, with precious little sensible advice as to the order in which they should be placed. Erm! Is a 'for example' beyond these banking service prats! Have they tried using the useless 'service' from the customer's office chair? Evidently not. I have to jump in the car to drive to a branch to discuss with a human being the best way to do it.
But first of all a bright idea! I will e-mail them as to the required number sequence. Into 'contact us' and following the instructions to the letter I press SUBMIT and here's the illiterate nonsense that hits my screen: HIVE detected a security violation: Perimeter does not match the expected value.' (work that butchery of the English language out).
Banks! No wonder they lose billions. They couldn't run a proverbial whelk stall.