Bank Accounts ID

Hi

I believe that the banks are needing a copy of your passport in the next few days otherwise your account will be frozen, does anyone know when the cut off date is.

Thanks

Today 30.4.15

Oh god !!

Should i contact my Bank maybe i can scan the passport to them

Cheers

i read on one of the news site that if you bought less than two year ago you dont need to do it

We bought more than 2 years ago

Hi

According to EWN newspaper yesterday,you now have until May11,2015 to show your original passport etc to your Bank in terms of the new legislation.

I had a letter, went all the way to the bank, Sabadel, to be told no don't need anything as got the detauls from your other account

Bankia already blocking accounts! Very difficult to get them reactivated, lots of calls and mails. Seem to need a declaration of non residence signed for the records.

Hi

There has been an extension of  the deadline to May 11,2015. This is illegal what Bankia is doing. See EWN Newspaper ,yesterday's edition for full article

Try telling them that! Law unto themselves.

thats exactly what I was told, when I phoned Sabadell last week, they said they would have written to me if they needed the info, if people think you pay your bank each year to renew your non residence info, just phone your bank, easy.

Arrived in Spain yesterday and tried to get cash out of atm, message came up saying transaction not possible contact your bank. Phoned Bankia this morning (not bank holiday in Spain) and was told account had been locked as I needed to sign a form confirming that I was none resident. 100 kilometre drive to branch in Torreveja with passport & NIE certificate & photo driving licence just in case. Signed a form, they scanned passport & NIE, and account was unlocked. Used card in atm at bank to make sure and left with cash in hand. They said that previously none resident certificate was issued automatically every 2 years (at a cost of 25 euro!) but the law now says that a declaration must be signed every 2 years. They did confirm that we could do this in future by printing off the form, signing it, scan it into computer &  e-mailing it back.

Seems different banks may be interpreting the new law in different ways!!

Hope you all get yours sorted.

Regards,

David

We arrived at the start of April and used our debit card in the supermarket with no problem. The next day we tried to get cash from an ATM and got a cryptic message which said we should contact the branch and refused to give us any money. As it was Good Friday the customer services were not responding but on Saturday we did get to speak with someone. Eventually we found out our account was locked because the bank has no record of our NIE numbers, passports or ID. It seems that During the take over our original bank they lost the documents it was naturally our fault. Our account would remain locked until the branch reopened on Tuesday as the Sabadell customer service team can't actually do anything. 

So roll on Tuesday morning and off we go to the branch. A very happy chappy scanned our passports and explained again that it was entirely our fault that the bank had lost our details. He couldn't have been any ruder or less helpful and as for an apology his only suggestion was if we didn't like it we could change banks. Needless to say I will be arranging this on my next trip. 

A very interesting interesting example of customer service differences between countries or the way TSB will behave in the future ?

Dear All

I received this e mail from my bank, if you have any questions get in touch with your own bank.

In relation to your query regarding the communication received about laundering money prevention, we inform that POPULAR has requested to all the customers to send a copy of their current passport or ID, NIE for foreigners living in Spain, according to the current Banking Law 10/2010, Prevención de Blanqueo de Capitales y de la Financiación del Terrorismo (Prevention of Laundering Money and Funding Terrorism), as well as keeping updated information about their customer's economic activity. These requirements are needed for any intervention’s kind (account holder, account’s authorized person, account-attorney, etc.). The time-limit to present this document and data finished on 30.04.2015 and the accounts could have been blocked.

Therefore, you must contact with your branch in order to provide them with the required document. Or if, you prefer, you can scan the document and send it to the following email address clientes@grupobancopopular.es.

Besides referring to required data, we kindly ask you to contact directly with your branch in order for them to let you know concrete information you have to provide them.