Bancaja Online - New Login

Anyone with a Bancaja account who is locked out of the online banking ?

It looks like there are new login protocols in place, but its hard for  a dunce like me as the outer pages as normal are in English, but  all the important bits are in Spanish

Babelfish came to the rescue and I need to get in touch with the bank to approve a new agreement with them - anyone else, more organized than me,  been through this and can advise ?

Many Thanks

Mark

It took me a few attempts and i thought I had sorted it as i eventually got a message that the new contract or log in details would be sent to my home address!!  mmmm    todate I haven't received anything so I obviously failed!!

You should be able to read the contract electronically, I think it was in 'my messages' tab.  I copied and translated it into English.  Can't check exactly what I did as short of time.  But have another look.   To log in using your card number as previously, select the pull down menu in the same place as you normally log on and scroll down to second option.  You can then log in as normal.  This probably doesn't make much sense but I am rushing !

Anita

Thanks for all the advice and help, I fortified myself with coffee and called the helpline 1st thing this moning, not as bad as I feared,  with the merger Bancaja have apparently removed the old digital signature of letters  / numbers and replaced it wth just numbers

You need to punch in your old code then enter your chosen new code into the system,  accept the revised conditions (all in Spanish, I could have agreed to donate a kidney !!) and away you go....

Did it over the phone while online and was up and running in 10 mins - all sorted - very good system EXCEPT when I asked to change my mobile number for the txt alerts - ahh sorry we cant do that here at "online banking"  you need to call your branch !!

1 step forward  - 3 steps back......!!

I found that I could still log in as Anita has said.

I think the number they were asking to change was your digital signiture. Changed from a part letters/part numbers to an all number format minimum seven numbers.

It's hard work though.

Tom.