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Landlord Blues: Renting out the house from hell

I am using this blog to publish extracts from my third book on the subject of dealing with tenants from hell. The aim of the book and blog is to give people an insight into what the life of a landlord can be like and to provide tips for making landlords’ lives easier. This is done by describing real experiences of our worst-case scenarios. This should help you avoid getting into the same fixes.

Evicting one of our worst tenants ever
Monday, May 27, 2013 @ 4:48 PM

I did balk initially when I saw the long document Adrian from the Guild of Residential Landlords had sent. It consisted of pages of legal jargon, but on closer scrutiny, it seemed to make sense and Adrian explained what it meant over the ‘phone.  In essence, there were two reasons why the judge would not be able to grant Maria the ‘stay’ she had requested: 

1.      She could not prove ‘exceptional hardship,’ as neither she nor her partner had fallen on hard times or lost their jobs. 

2.      If they had been able to prove this hardship, the judge would have only been able to award an additional six weeks to them, dated from the original hearing (on the 15th of October) and more than six weeks had already elapsed, as it was the 1st of December (a Tuesday). 

 

The next day my Adrian went to the court for 10am, carrying three copies of this document; one for him, one for the judge and one for ‘Mrs Smith’.  This time, she turned up with a friend.  Adrian handed the judge the witness statement, he read it and then spoke kindly to Maria.

‘I’m very sorry, Mrs Smith, but there’s nothing I can do. I can see from this document that Mr Lynch knows his rights and the law and I’m afraid the bailiff will be able to go ahead with the eviction today as planned.’

It was clear that if Adrian hadn’t been there the judge would not have advocated on our behalf and told Maria this point of law, but would simply have found in her favour.  Adrian left the court, infinitely relieved and drove home prior to us going to make sure the bailiff got her out.  On the way, we spotted her at the bus-stop opposite Iceland, also en route to her eviction. 

      At 12pm the bailiff knocked and we all went in.  She was standing there with a can of beer in one hand and a fag in the other.  Looking around, it became clear she’d had some inkling she might be going that day as the beds and wardrobes were gone.  A couple of ‘friends’ were there to help her.  She had mentioned she had a removal van coming; instead one of the blokes had a Fiesta and seemed to be putting things in it, driving 200 metres up the road and taking the stuff into a house.  I was like a coiled spring, just waiting for someone to look at me the wrong way.  She’d caused us so much work, stress and trouble over the previous six months and owed us so much money that I just wanted this whole chapter of our lives to be over. 

When she had moved in the previous year, she’d asked if she could put down a laminate floor.  We’d said she could if she left it down when she vacated as the lounge carpet had been perfectly okay.  As she made one of her little trips out of the front door during the eviction, I noticed she was carrying some planks of what looked like laminate flooring. 

‘Adrian’, I said, ‘look, she’s taking the flooring’. 

‘Uh, excuse me’, she said, ‘but this is my property’. 

‘Don’t “excuse me,”’ I said, a couple of inches from her face.  It turned out they were some spare planks of laminate and she hadn’t taken up the flooring, but I wasn’t going to let her get on her high horse after all she’d done. 

I then thought I’d wind up one of her male helpers as well.  I took a couple of photos of him carrying things across the road and putting them in his Fiesta. 

‘Like your removal van’, I called over to him.  He turned towards me and came steaming across the road.  As I went to get back in my car he grabbed at me and held the car door open, nearly knocking the camera out of my hands as he lunged for it. 

‘Going to hit me, are you?’ I taunted.  I figured he was probably on every benefit under the sun and would be worried at me collecting evidence of him showing his ability to work. 

Adrian, being soft, was even persuaded to let 'fat girl,' as we called her, have a few more days to get all of her stuff out - I never would have agreed to it; I would have said I’d get all the stuff chucked on the pavement if she hadn’t got it all out by 4pm.  This entailed him going up every day and letting her into the house and then going later and locking up with the new keys.  It was risky as he left her unsupervised now and then and she could have changed the locks and been back in again.

The extra time also allowed her to do more damage, including tearing a large strip of wallpaper off the lounge wall.  On the morning of the eviction, this wall had been fine; she then ripped it off and we initially thought this would necessitate re-papering the entire room.  In fact, we found a spare roll of the paper in a cupboard and it took the handyman less than an hour to hang it over the ripped section, so her plan didn’t work.  By the end of the Thursday, all her belongings were gone apart from loads of dog poo in the back yard which she had promised Adrian she would clean up. I really object to cleaning up someone else’s dog’s faeces.  It was utterly disgusting, but Adrian, being the trooper, got on with it. 

 One evening, around this time, I was watching a ‘true stories’ film, as you do.  An American actor called Brian Dennehy was playing a serial rapist and murderer of young men in Illinois.  Rather disturbingly, he reminded me of me.  He had a real anger in him, which as he was coming closer to being caught by the police, started to spill over into a real fury.  Sometimes I’d get so infuriated that it was hard to control the emotions. 

And it took a long time before I could get her out of my system.  My hatred for her almost turned into an obsession and I would look out for her at the bus-stop opposite Iceland every time I passed it – which was every day – in case she was there.  Adrian was the same. We would look out for her fat, ugly face, with its complexion red from the booze, and the straggly pony tail and I would want to smack her one, although I think I’d have come off worse, because she was twice the size of me, in girth at any rate.  Of course by now we had found out that she was an all-round nasty piece of work, according to the locals.  The problem was that she had got away with owing us a fortune and we believed that we would now never get it off her.

For anyone interested in hearing the whole story and many other stories about my life as a landlord, my ebook is available: 'Landlord Blues: Dealing with Tenants from Hell. The link is: http://www.amazon.co.uk/dp/B00BJO2TU0

And for those who have already read it, can I ask that you please post a review on amazon? Despite many people now having the book, not many have posted a review, so I'd be very grateful to anyone who does me this favour, using the book links to amazon.

 

My second book is also out, and this relates my latest adventure with a truly awful tenant – you won’t believe our bad luck with this one and all because of one stupid mistake… The link is: http://www.amazon.co.uk/house-Evicting-tenant-Landlord-ebook/dp/B00C3LSVZK

 

 

 



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30 Comments


Gerald said:
Wednesday, May 29, 2013 @ 7:21 PM

what a nasty, nasty woman Eggie, my word you did suffer with her but what seems to make matters worse is that she appears to be only "up the road".
Bet she is still sponging off everyone within arms length.


eggcup said:
Wednesday, May 29, 2013 @ 8:00 PM

Well, there's more to come regarding her Gerald. She was one of the worst tenants we ever had, but she doesn't get it all her own way, as you shall see. I'd say that the other one I write about in my second book - 'Get out of our house!' was even worse, however - I had to devote a whole book to her and it's not over yet, so I'll be updating it from time to time; apparently you can arrange it so that even after you've bought an ebook, you can be sent updates from amazon free of charge, which is an advantage over a printed book. But you're right; when the person lives nearby it's worse, especially when they owe you a lot of money.


Stuart said:
Saturday, June 1, 2013 @ 7:48 AM

Have you worked out if pitching your business model at the bottom of end of the market is worth it? It sound like you might not be made for the cut and thrust of the DHS rental game. But at least it gives you plenty of writing material.

Can I ask if it is important to highlight the woman's size, as if large people are all beer swilling dole wallies and slim people get to lead charmed lives with the glitterati of southern Spain?

Plenty of fat bummed beer swilling layabouts in my village in Spain, not many with one eyed dwarf friends though.



Enjoyed the article, but it should be on the sister site Eye on Essex!







Robert Gowen said:
Saturday, June 1, 2013 @ 8:37 AM

My daughter and son in law had one of these too.Literally told them he wasn't going to pay and hung it out for a year.
The good stories all come from the bad buggers.Be nice to hear about the good ones that do the house up and treat it like their own.


Finisterre said:
Saturday, June 1, 2013 @ 9:39 AM

What an appalling woman, I don't know how you controlled yourself while she was moving out.

That said, it would be nice if you could avoid being quite so vicious about fat people. Maria may have been a particularly horrible person, but it wasn't because she was fat. Fat people get an incredible amount of abuse and prejudice and I don't see how anyone calling themself a decent person would want to add to or endorse that.


eggcup said:
Saturday, June 1, 2013 @ 9:44 AM

Hey Stuart, I agree with you. I don't think I am cut out for dealing with low-lifes, but then who is? Most people I know couldn't have handled what we've faced over the years and it has sometimes sent me nearly to madness, but you can come across these people in any business. There's a lot of trust involved when you provide a service for money and only the likes of Mother Theresa or Gandhi wouldn't get angry. And they'd go bust very quickly, too.
And it was important for me to mention the size of her behind, because I have no respect for her; she's a nasty piece of work, as you will have seen and will see. Of course I wouldn't mention it if she was a good person, but she isn't and deserves no such consideration. It also shows of course that she was spending a considerable amount of money on the pies and booze and living in my house rent-free for 5 months (the rent was £450 per month) while I paid a mortgage at the time of about £350 per month, plus other costs and then the legal costs to evict her and the mess to clean up afterwards. If I wanted to make a donation of a couple of thousand pounds it wouldn't be to her.
Robert: I could write about the tenant who put up some pretty posters in the communal lounge (one did this last week), but I don't think anyone would want to read about it.


Maggie said:
Saturday, June 1, 2013 @ 10:09 AM

As a fellow landlord in the UK, I sympathise with your tenant problems. However, letting to the bottom end of the market is not what I do. I did it once, and once only and while the tenants left without owing me any money, they left the house in a very bad state. Never again! I would rather have 6 months void period than let to this kind of tenant, and in 12 years of being a landlord have only once have had such a void. It is certainly not as easy at it may seem to be a landlord and can be quite disheartening and you certainly seem to have had a big share of bad luck. Keep smiling!


Baabaabing said:
Saturday, June 1, 2013 @ 11:10 AM

I can't wait for Mrs Smith to bring a lawsuit in to the equation on the basis that, empty vessel I.e. 'eggcup', was libellous in calling an ex tenant 'Fat' what does her weight have to do with her behaviour as a tenant?
Simple libel. I may even find mrs Smith and suggest the action,
I would even consider paying her legal expenses.
Keep an eye on the post?



fat lez said:
Saturday, June 1, 2013 @ 11:30 AM

what does this have to do with spain?


TOMTHEPIPER said:
Saturday, June 1, 2013 @ 11:42 AM

Hi Eggcup,
I too am a landlord, so sympathise with your situation. Don't know where Baabaabing thinks she's coming from? If the tenant was a fat bitch then she was a fat bitch - probably smelly too! She cost you a lot of money and anguish so I really can't understand Baabaabing's point of view.
One thing I would point out which I am sure you will identify with is that these potential tenants are the nicest and sweetest people in the world until they move in and the trouble starts. One that I had asked if she could redecorate and we agreed so long as it was neutral colours - we even bought her a tub of Magnolia emulsion....
Oh, and I forgot to say - the police were called within her first 24 hrs in the flat and broke the door down.
Three months on and we discovered the walls in the lounge red and black and the skirtings grey. Oh, and the rent stopped about that time too - problem with benefits - funny how it doesn't stop them buying a 54 inch flat screen TV though? Does it? She cursed and swore like a trooper and announced she was bi-polar.....!
We got her out after another few months and set to work to freshen the place up again.
The joys of being a landlord!


midasgold said:
Saturday, June 1, 2013 @ 12:14 PM

Hi Eggie,
I think babbycrappy is on a wind-up or related to fatty.


Baabaabing said:
Saturday, June 1, 2013 @ 1:18 PM

No1.if being a landlord is so bad why do you keep doing it?
They say the definition of a fool is doing the same thing over and over expecting things to change, and yet you still rent out.
No2. I don't give two hoots whether she ripped you off or if you were paid in full! my point was clear, you called her 'Fat' which has nothing to do with her tenancy. So if she wore a yashmak you'd call her what? You wouldn't dare call her anything other than sir or madam, spineless idiots.
No3 Male not female
No4 eggcup, otherwise known as 'empty vessel' uses this forum as a place to vent vitriol and cast evil comments on everything she comes into contact with. Go back and look at her stories comments they are always somebody in the story who's been a bitch, is a bitch, about to become a bitch, lived next door to a bitch, hired a bitch, worked for a bitch, went out for a meal and was served by a bitch, you see the pattern emerging .
No5 'eye on Spain' why not just change the name to 'eye on empty vessel oh and a villa to rent in Valencia.com


eggcup said:
Saturday, June 1, 2013 @ 1:50 PM

Thanks Tomthepiper and midasgold. Yes, the woman was all sweetness and light before she got the keys and as I've said, you have to have trust and take risks in business. We have properties in many different areas, and you can't always hold out for a middle class tenant, as you just end up with a void for 6 months, before having to accept the type of person that lives in that area. It's a fact of life that some people are con-artists and cheats; and the successful ones know how to turn on the charm when you first meet them. What I find surprising and disappointing, is the number of people who then blame the victim (in this case me), rather than the perpetrator. Why should anyone ever do that in any context?


Eddie said:
Saturday, June 1, 2013 @ 6:08 PM

Ha Ha,

We have a few houses we rent in England. One said the council told her to sit tight and don't move and don't pay the rent!!! So who pays my mortgage? She like them all are on benefits to the hilt. Bad back cant work( We had photos from her facebook riding her own horse and cleaing it out etc you get the picture.).
They are all scum. Another broke three windows, wrecked all carpets and blinds took cooker fridge and freezer, disconnected alarm, took garage door. All I got back from the TDS(Tenant Deposit Scheme) Have a guess out of £650...............£100 as I said all scum.BaaBaabing what planet are you on.Should I go on no why bother I may get sued lol....Back to Spain soon to get some sun and have a laugh and a drink(They drink all day) strange world.


MYRA said:
Saturday, June 1, 2013 @ 6:51 PM

My Dad always said that you get what you deserve!
and empty vessels make most noise!



BaaBaaBing said:
Saturday, June 1, 2013 @ 8:49 PM

Myra, your Father was indeed correct.
This is the thing with 'Empty Vessel' she has the problem of selective reading, only picking out the parts of the story that she can attack.As I pointed out earlier my concern was that these bullies had called someone FAT! This women could be the worse women on the planet, oh sorry that place is reserved, sorry eggcup, no matter how she behaved her size is irrelevant and that is my point.So all you landlords who feel the need to abuse your tenants by name calling, beware.
For all your mouthing off i.e. Eddie, Empty Vessel and Tomthepiper did you actually put the words 'FAT' in the short term tenancy agreement? NO! as your all spineless weak Bullies who feel its ok in calling someone fat and you'll also be fully aware of any ramifications.That's why you spout off in here, hey how about I transfer this to Facebook and let the public decide if calling someone FAT is acceptable form of behaviour.
Good Luck


eggcup said:
Saturday, June 1, 2013 @ 10:02 PM

Thanks Eddie. I believe I have had the highest readership ever today. It's gratifying to know so many people are interested in this subject. As I've said before, although this is a website about Spain, many expats depend upon rental income from properties let out in the UK and it is for this reason that it appears so relevant to many of you. All the best. Eggie


Macha said:
Sunday, June 2, 2013 @ 7:12 AM

Pity about the chavvy writing.


eggcup said:
Sunday, June 2, 2013 @ 10:20 AM

If you don't like the style of writing Macha, see if you can do any better. Try and write about a horrid, cheating, 'chavvy' little con-artist in the style of Jane Austen and make it interesting enough that thousands of people want to read about it. I'd be the first to admire such a piece of writing.
On a more substantive note, I hope some of you have learnt the lesson about tenants trying to get a stay of execution of the bailiff's warrant at the last minute. That saved us from a lot more heartache and financial loss and I hope I have helped at least one reader to handle this situation if it ever arises.


Mike said:
Sunday, June 2, 2013 @ 12:38 PM

Whilst I am sorry for your problems, you have clearly lost a lot more than rental income. You have lost your dignity. Why comment about her size? Why 'wind up one eyed man'?. You sound like the kind of person who would outlive God just to have the last word. Get a life.


Bilbo said:
Sunday, June 2, 2013 @ 3:07 PM

What an appalling woman. Make that two!


eggcup said:
Sunday, June 2, 2013 @ 8:57 PM

Perhaps my critics would like to give fat girl the keys to their property, then have no idea if she will ever pay them again, while they pay the mortgage and the legal fees to evict her and then clean up her filthy mess afterwards and have the judge sympathise with her and not them - in all, shelling out over £3,000? Their challenge then will be to keep their dignity and never say a bad word about her. Because they are above that sort of behaviour. And then they can listen to people who do not know all the facts siding with her against them and then they should also behave in a ladylike manner (i.e. in a false and disingenuous way). It's easy to say you would handle such a situation differently but how do you know if you have never been in the same position? It's called empathy; some of us can do it and some can't.


Mike said:
Monday, June 3, 2013 @ 12:48 PM

Your reply doesn't surprise me. However, if you swim at the bottom of the pond you have to put up with the murky water. If your rental properties were of a suitable kind then you wouldn't risk such violations. Identify your target market and find a product to appeal to it. I have many rental properties and I thrive on having less properties, but at the top of the market than more properties at the bottom of the market (in Spain and in the UK). Less is more. I seek corporate lets and many of these are paid annually up front. My current best return is on a house rented to the American Embassy for 8 years at £7600 per month - annually in advance. So ................ I, like lots of other people here DO know what I am talking about. If your properties appeal to DHS people then you will get their problems as part of the package. You get what you pay for. You are a bitter person, but you contribute significantly to your own issues. I admire your husband, not just for his demeanor and acceptance that 'these things happen', but having to put up with your sniping and bitching. I am sure there are times when he would like to rent one of his own properties just for some respite. I repeat ..... get a life.


eggcup said:
Monday, June 3, 2013 @ 2:22 PM

Please refrain from personal insults and boasting. You have entirely missed the point of my blog and book (you are not the first) - which is to warn others of the potential dangers in letting out houses so that they can avoid making the same mistakes. I give stacks of advice in my books which can save people a fortune and a lot of avoidable stress. I am not invested in trying to make myself look like a sensationally successful businessperson (although I am doing fine), so I am able to be honest about the personal toll some of the business can take. Tell me about a time when you have been cheated in business and share with us all the way in which you dealt with it with equanimity and without bitterness. You criticise me for honestly portraying what it feels like to be cheated out of thousands of pounds, and you implicitly blame the victim. What a marvellous society it would be for criminals if this general approach of supporting the perpetrator against the victim were generally adopted. Also, who said these tenants were on benefits? They weren't; as you would know if you had read the earlier installments.


BaaBaaBing said:
Tuesday, June 4, 2013 @ 11:27 AM

'Please refrain from personal insults and boasting'. empty vessel quote of the week!!
I rest my case.
The 'Empty vessel' strikes again.Total denial.
'Wood for trees'
'Pot, Kettle and Black'
'Trumpet blowing'
The Judge was wrong!! should have told him 'Empty vessel' you would have been in contempt of court and ended in prison with all you're ex tenants.
Oh there's another one, 'Back of the net'
And I know you still don't get it. How shall I put it? 'We don't care!' as you're responsible for your own mess, your the only person on the planet that can't see it.


Lisa said:
Tuesday, June 4, 2013 @ 2:59 PM

I take it that this happened in the UK and not Spain?

Either way, what a nightmare and I can only empathise as I've had similar problems here in Spain.

By the way, if someone is fat, what's the problem? All you sensitive fatties out there should do something about your girth if you are that upset about the word "fat"

And while you're at it, please pay for 2 seats on flights instead of spilling into my seat - which I've paid to sit in by the way, not be squashed by you!!!


Lisa said:
Tuesday, June 4, 2013 @ 3:10 PM

Mike, your comments about renting to the "top end" of the market make good sense - however, many of us simply don't have the resources to invest in properties that can command £££££ in rent and be paid in advance.

I am normally a very good judge of character and I let one of our properties in Estepona to a very nice couple - at least they seemed very nice, she resembled Kirsty Allsop in appearance and manner. After a couple of trouble-free renting, I discovered that they were on the run from several angry landlords. Spain is even more lenient to bad tenants and when they stopped paying me I found out that it is extremely difficult to evict people, even when they are in breach of a watertight contract!

I won't go into too much detail, but I found it far more effective to have several of my friends pay them a visit and explain that life could be made very uncomfortable for them unless they moved out immediately - which they did.




eggcup said:
Tuesday, June 4, 2013 @ 3:13 PM

Thanks Lisa. Yes, it was in the UK. And you're right; I was very surprised at the furore over the word 'fat.' I really touched a raw nerve, it seems.
It would also be great if someone could write about real-life experiences of this in Spain, as it is very useful to others to learn from our mistakes. All the best.


fazeress said:
Saturday, August 31, 2013 @ 2:04 PM

For some reason I have only just caught up on this blog which I love reading. I must say that the dog mess in the garden and me eating lunch wasn't a good combination! Lol! I think there a few comments on here that should be deleted! I really don't understand how people can write such crap when they don't know you and obviously don't get that you are writing about the worst scenario's to help others learn! They are abusive comments and totally unecessary. You aren't making them read these blogs now are you Eggie? ;) I'm not sure why they all got so upset at the word 'fat' either, unless they're all the breed of over weight folk who are really 'happy' with how they look, but so aren't!! I'm looking forward to catching up on the next chapter :)


eggcup said:
Saturday, August 31, 2013 @ 10:45 PM

Hi Fazeress. Thanks for your kind words. I have only ever deleted a couple of comments, and left many abusive ones as you can see, in order that others are aware of the kind of nastiness we have to put up with on the internet. These are the adult versions of the youngsters who goad teenagers to kill themselves with their viciousness and personal attacks. I'm a big girl and know a bully when I see one and am able to process the bad feelings this causes in me and after a short while forget about the idiots; unfortunately, young people haven't yet developed this facility and it can lead to tragic consequences.


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