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Ryanair pledges free seat giveaway to counter Panorama exposé
12 October 2009 @ 20:44

Ryanair could embark on its biggest free seat giveaway ever over the coming days in a major PR offensive to counter a BBC Panorama exposé.

The Irish airline has pledged to give away 100,000 free seats, with no taxes or charges, "for every false claim" made in the BBC One programme, aired on Monday night.

It has dismissed the documentary, which focuses on the airline's passenger charges and cost-cutting tactics, as a "hatchet job".
 
Michael O'Leary, Ryanair's outspoken chief executive, is understood to be incensed that he was denied the chance to give an unedited interview.

As well as looking into Ryanair's cost-charging structure for passengers, which was criticised by the Office of Fair Trading earlier this year for not being clear enough, the programme also examines the airline's dealings with airport operators and aircraft manufacturers.

Last week Ryanair published its correspondence with the Panorama team over the programme, in which Mr O'Leary sent an email to reporter Vivian White, accusing him of becoming "ever more bizarre and desperate" in his research.

However, the reporter did reveal the fact that cabin crew are required to pay £300 for their uniform during their first year working for the company, only being repaid after 12 months' service.

But Stephen McNamara, a Ryanair spokesman, said: "We know of one false claim already: they are going to accuse Michael of being a bully.

"After that we will give away 100,000 free seats for every false claim they make."

The seats will be offered from UK airports across Ryanair's European network, to fly on Tuesdays, Wednesdays and Thursdays in November and December.

Mr McNamara said more than 10 false claims – as determined by Ryanair – would see it become the airline's biggest giveaway ever. Recently it gave away one million free seats for flights into Ireland, to mark the Lisbon Treaty referendum.

A BBC spokesman said: "I don't think you will find any false claims in the programme."

On its refusal to grant Mr O'Leary an unedited interview, he said: "No broadcaster could give up editorial control."

From The Telegraph



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5 Comments

Colin said:
13 October 2009 @ 11:47

it is about time that O'Leary was was exposed as what he is - a profiteering scumbag that cares absolutely nothing for his passengers. Having used his wretched airline once (and once only) I still remember the stink of bad breath and flatulanece that greeted me as I boarded the plane - he even turns the air right down to make a few extra Euro out if each flight.

Well done the BBC


Skin Good said:
13 October 2009 @ 23:00

You gets what you pay for. I love ryanair. have a return trip booked back to UK for 20 euros inc taxes an charges and only 15 kg hand baggage -- WHATS THE PROBLEM --. i will be herded like a sheep for the 2 hours and i know it.


Karen said:
25 October 2009 @ 23:47

I agree with the previous comment, I want cheap and cheerful... OK cheap will do for now but who can touch them on price and service it's OK for me if it wasn't for Ryanair I wouldn't be able to afford the amount of travel I do so good luck to them.


susan said:
30 October 2009 @ 01:15

Having encountered a problem with one of my travelling companions passports on a trip to Italy, i had some dealings with Ryanair customer service and found them to be helpful and polite and i think they facilitate alot of people to travel who might otherwise not be able to afford it.


susan said:
30 October 2009 @ 01:16

Having encountered a problem with one of my travelling companions passports on a trip to Italy, i had some dealings with Ryanair customer service and found them to be helpful and polite and i think they facilitate alot of people to travel who might otherwise not be able to afford it.



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