09 Nov 2010 11:03 PM:

Hi,

I once booked via cartrawler, and I have to say, that I would never do it again.

Price was ok, we got a car from Aquesa ??? , long time ago now so not sure if that is how it is spelt.   Had to wait 1 hours, as there was no car and as the guy said " it is being made for you" took this as being cleaned.  Full/Full basis.  100 euros deposit for - I do not know!   we were tired, late for meeting up with friends etc, so just paid it when the guy said it would be refunded on return.

On its return, the tank was full, the guy checking it sat revving it for a few minutes (hoping the arrow would move!).  He said that we had damaged the rear bumber, so we shown him the car plan on pick up which determined that the car was already damaged.  He was surly, unhelpful and doing his best to find fault.  Getting more and more upset because he couldn't.  We have extra insurance cover with annual cover, so if we had done any damage we would have been covered anyhow.

I asked for a refund receipt of the 100 euros on my credit card.  He told me to  go to  the office with all the paper work, upon which he had written many notes in Spanish.  Went to the  office, where I  was told that the refund would be done  automatically within 10 days.  Not being in any position to debate this, as he was adamant that he could not do anything there and then, and we had a flight to catch, which he  was well aware of and utilised to the best of his ability.

No credit card refund even 2 months later.  Put the whole amount in dispute.  My credit card company eventually got the 100 euros refunded - 6 months later, after numerous calls, letters and exasperation. 

NEVER AGAIN........... I stick to car-jet.   No problems with  them yet...................... and used them regularly over the past 3 years.

 

 

 

Forum thread: anyone book car trawler through fromnt page on EOS website

--------------------------------------

22 Dec 2009 9:16 PM:

Hi

I had this problem also.  It was some time ago and if I remember correctly, I e-mailed them to ask why the system would not accept the correct information regarding the last digits of my account no.

I got a very prompt reply !!!  It was something to do with a change in their systems and provider of last resort? 

Anyway, they advised me what to do and I did it and then managed to register ok.  Sorry, for the life of me I cannot remember what it was they told me to do.  Although, now registered, the e-billing system is still not working properly (or I am doing something wrong!).  That said, I get monthly e-mails from them advising me how much they are taking from my account.  So some good came out of it all.

Suggest you e-mail them, they will respond in English.

Hope this helps.

Ellen

 

 

Forum thread: Iberdola online registration probs

--------------------------------------

14 Mar 2009 12:29 AM:

I wish those days were here again,  a massive 1.23 to the £............................ almost forgotton now.

Hope things improve sooner than later.

Heard that Iberdola - electricity supplier is to charge the standing charge monthly and still bill for usage bi-monthly.  Any info or views on this.

 

Community thread: FORD FOCUS Estate - DIESEL - FOR SALE - 2002 - 2 Years ITV

--------------------------------------

12 Jan 2009 2:56 PM:

Hi Freda47,

Not missed the point at all.

I receive some sort of thrown together balance 'sheet' which does not give a true reflection of what I and other property owners are paying for.

I would like to see an audit line of the costs incurred.  Receipts included.  e.g. The administrator is paid an amount of which I and others have no idea what for.

I will be at the next 'proper' community meeting.  Hopefully, you will make yourself known and you can share the evidence of your contented view with me.

Regards

Community thread: Driving to Spain

--------------------------------------

02 Dec 2008 10:40 PM:

Thank you for this  information Freda47.  As you appear to have useful information, that I am some other owners are not privvy  to, you would like to make more posts on  this site to keep us fully informed and updated.

I am also fully qualified to prepare accounts.  I will ensure that I inspect them at the first oportunity.  Better still, perhaps it  would be a good idea if the accounts were sent to owners of property on this developement.

I am still of the opinion that an independent body should fully audit any accounts.  This will assure community members that their fees are being spent prudently and not cause any speculation of dispersment.

I also think that the term proper meeting, was meant as not an Annual General Meeting.  Most people would understand the statement made by Juenjake.  I am sure that no put down was intended and hope that they take your clarity of such in the same manner.

Regards

Community thread: Driving to Spain

--------------------------------------